At QueenyBee&Co, we strive to provide our customers with high-quality products. To ensure your satisfaction, we have established the following return and refund policy:
1. **Quality Assurance**: All items are thoroughly quality-checked before shipment. We take images of each product to ensure that you receive exactly what you ordered.
2. **Colour Variations**: Please note that while we make every effort to accurately represent our products in images, the colour may vary slightly due to lighting conditions and screen settings. We encourage you to consider this when placing your order.
3. **Return Eligibility**: If you are not completely satisfied with your purchase, you may return it within [14 days] of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging with tag inplace.
4. **Return Process**: To initiate a return, please contact our customer service team at welcome@queenybeeandco.com to obtain a return authorisation. Once approved, you will receive instructions on how to return your item.
5. **Refunds**: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method within [14 working days]. Please note that shipping costs are non-refundable, and you are responsible for the return Shipping fee.
6. **Exchanges**: If you wish to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.
7. **Final Sale Items**: Certain items may be marked as final sale and are not eligible for return or refund. This will be clearly stated on the product page.
Thank you for shopping with us! If you have any questions or concerns regarding our return and refund policy, please do not hesitate to reach out to our customer service team.
